Usability

A poorly designed application User Interface (UI) can cost an organization in terms of lower revenue and lower user productivity. CSOFT has excellent resources to ensure that UI design flaws are promptly identified and corrected by tracking from diversified end-user feedbacks. CSOFT has existing establishments with key market sectors to conduct full-scale end-user usability tests to provide the best results in terms of usability improvement. CSOFT has the resources to provide feedback on how users interact with various tasks and/or sections of the application's UI. Compared to so-called automated eye-tracking technologies, real world end-user feedback still provides the most accurate usability tests.

In addition to real world end-user testing, CSOFT also provides custom usability tests against industry established design paradigms. CSOFT will test applications by first drafting a guideline on industry established customs (such as the number of steps taken to complete a task and uniform user prompts throughout the application) before actual tests begin.